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When we asked, here’s what you said…

When we asked, only 40% of people said they back up their website! Yikes!  Find out what else we learned when we sent out a comprehensive survey to clients and non-clients alike. via TheEssentialWebsite.com

We recently sent out a survey to clients and non-clients alike to find out how we can improve our services, what’s most important to them regarding their website, and where they need a little help. Here’s what we found out:

Client feedback

When we asked, 100% of our clients said our private client site with tutorials and resources is very helpful and informative via TheEssentialWebsite.com

Feedback from fans (not yet clients)

When we asked our fans and people interested in The Essential Website from our mailing list and Facebook groups, they told us this:

How important is the cost of a website?
  • 33% say this is most important
  • 20% say this is 2nd most important
  • 33% say this is 3rd most important
  • 14% say this is 4th most important
Importance of ease of use after your site is launched and/or access to resources and tutorials to help you understand and manage your site:
  • 27% say this is most important
  • 20% say this is 2nd most important
  • 27% say this is 3rd most important
  • 26% say this is 4th most important
Importance of knowing that you can hire someone to make updates/tweaks to your site after it launches:
  • 13% say this is most important
  • 27% say this is 2nd most important
  • 53% say this is 3rd most important
  • 7% say this is 4th most important
Importance of the platform (i.e. WordPress, SquareSpace):
  • 40% say this is most important
  • 27% say this is 2nd most important
  • 7% say this is 3rd most important
  • 26% say this is 4th most important

When we asked, only 40% of you are regularly backing up your website. via TheEssentialWebsite.com

If you were in the market for a new website, how important would it be to have access to resources and tutorials that would help you understand and manage your own site?
  • 60% say: Very Important
  • 33% say: Somewhat Important
  • 7% say: Not very important because techie stuff scares me
Here’s what you’re interested in learning:
  • How to make graphics
  • How to best use social media to drive traffic to your website (This will help.)
  • Web design and development
  • How to use CSS
  • Better dance moves (You know us too well!)
  • How to optimize your website and blog posts for SEO (Read this post, this post and this one.)
  • How to use Adobe Illustrator (We recommend this course.)
  • Photo editing
  • How to back up a website (This post and this post should help. You can set it up and do it yourself or hire us to do it for you.)
  • Switching from http to https (adding an SSL certificate)(This post should help some. If you need more help, just ask. 🙂 )
  • Advanced coding
  • Advanced template and web development

As an Essential Website client, you have access to the private client’s site where most of these how-to’s are ready to be soaked into your brain! For the hands-on types, we’ve got a “DIY” your own website course in the works, so stay tuned!

Tell us your current website “situation”:
  • WordPress newbie still trying to figure things out.
  • Wanting to update images on site but not sure where to find them. (We actually have a post coming soon about this very thing!)
  • Not using a CMS like WordPress at all – still have an html (old-school/hard to update) website.
  • Can’t find the time to blog consistently.
  • Trying to figure out if using a pre-fab template or creating from scratch is better.
  • Frustrated and overwhelmed and looking for a better and easier website solution.
  • Needing to combine 2 websites into 1 that works and functions the way I need it to.

We can help with all of this! If you have a similar situation or need help with something else, give us a shout! We’d love to take away the frustration and help you shine online!

Thank you to everyone who responded to our “call” by completing our survey! We gained a treasure chest of info which we’ll use to help you more!! You guys rock!

Have a question about something else? Ask us below! 🙂

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Written by: Stefani and Janet Hi there, we’re Stefani and Janet, co-founders of The Essential Website. We design and code WordPress websites for businesses and bloggers who want to shine online, and we do it with style, strategy and a bit of spunk! We’re both dog lovers, travel enthusiasts, escapers of the 9-5, and proud computer geeks. Thanks for stopping by, we’re so happy to connect with you.

{ 6 comments… add one }
  • Danielle December 28, 2016, 11:34 am

    You received a lot of great feedback that I agree with. Social media is so important, and what’s more important is learning how to turn those fans into returning traffic and customers. Facebook has become a really tough cookie with their algorithms. Website usability is another top necessity. It can mean the difference between keeping or losing clients.

    • Janet December 28, 2016, 11:50 am

      Absolutely! We are constantly in learning mode when it comes to social media and turning fans in to clients. What we hear over and over is that consistency is the key. We’re just starting to see that in our own business. And of course we totally agree on website usability, professionalism and clear information. Like Marie Forleo says…”A confused mind always says no.” Thanks Danielle!

  • RuthAnn Rafiq December 28, 2016, 2:50 pm

    This is such a helpful format and a fun post. I love the infographic too. Well done!

    • Janet December 28, 2016, 3:03 pm

      So glad we could help RuthAnn and thank you!

  • Emily December 28, 2016, 3:08 pm

    This is so interesting! I also love the infographic – such a good way to share the info.

    • Janet December 28, 2016, 3:18 pm

      Glad you like it! Thanks Emily!

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